Privacy Policy

Effective date: April 9, 2026  ·  Nurture Haven Nannies & Co. LLC  ·  Hopkinton, MA

Nurture Haven Nannies & Co. LLC ("Nurture Haven," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at nurturehavennannies.com, contact us, or use our services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site and services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact and identity information: name, email address, phone number, home address, and other contact details you provide when requesting care, completing intake forms, or communicating with us.
• Family and household information: names and ages of children or dependents for whom you are seeking care, household preferences, and care needs.
• Employment and caregiver application information: resume, work history, references, certifications, and background check authorization from individuals applying to work with us.
• Payment information: billing address and payment method details, processed securely through our third-party payment processors. We do not store full payment card numbers.
• Communications: records of your correspondence with us via email, phone, or web forms.
• Usage data: IP address, browser type, pages visited, and other analytics data collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our childcare services
• Match families with appropriate caregivers
• Process payments and send billing communications
• Conduct background checks and verify caregiver credentials (with your authorization)
• Respond to inquiries and provide customer support
• Send service-related communications, updates, and scheduling information
• Send marketing communications where you have opted in (you may opt out at any time)
• Comply with legal obligations and protect the safety of children and families in our care
• Analyze site usage to improve our website and user experience

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With caregivers: We share relevant family and care preference information with matched caregivers for the purpose of delivering services.
• With service providers: We work with third-party vendors (such as payment processors, scheduling platforms, background check services, and email providers) who process information on our behalf under confidentiality agreements.
• With Bright Horizons Family Solutions: As a Priority Partner, we may share limited information with Bright Horizons in connection with backup care program placements, subject to their privacy practices.
• For legal compliance: We may disclose information when required by law, court order, or to protect the safety of a child or individual in our care.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

4. Children's Privacy (COPPA)

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children. Information about children in our care (such as names and ages) is collected from parents or legal guardians for the sole purpose of providing safe and appropriate childcare services. If you believe we have inadvertently collected information about a child under 13 without appropriate parental consent, please contact us immediately.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, consistent with the requirements of Massachusetts 201 CMR 17.00 (Standards for the Protection of Personal Information of Residents of the Commonwealth). These measures include encrypted data transmission, access controls, and secure storage of records containing personal information.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

6. Your Rights (Massachusetts Residents)

If you are a Massachusetts resident, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly

To exercise any of these rights, please contact us using the information below.

7. Cookies and Analytics

Our website uses cookies and similar tracking technologies to analyze traffic and improve site performance. We use tools such as Google Analytics to understand how visitors interact with our site. You may disable cookies through your browser settings; however, some features of the site may not function correctly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party platforms including Tally (intake forms), Calendly (scheduling), Stripe (payments), and others. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

9. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Caregiver background check records and care placement records are retained in accordance with Massachusetts employment and childcare regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.