There is a meaningful difference between a referral platform and a placement agency. A referral platform shows you a list of candidates. A placement agency conducts the search, screens the candidates, verifies every credential, and stands behind the person they place with you.
Nurture Haven is the second kind. When you engage us for placement, we do the work — and we stake our agency's reputation on the result.
Our placement fee is 15% of the nanny's annual gross compensation for full-time placements (30+ hours/week) and 18% for part-time (under 30 hours/week) and specialized placements (twins, special needs, NICU experience, or certifications beyond standard CPR). No recurring fees. No membership costs. The placement fee is a one-time charge based on the salary you and your nanny agree on — we help you determine a fair, market-appropriate figure. Book your consultation ($500 consultation fee, credited toward your placement fee) to talk through your household needs and what placement costs for your situation.
Springfield families come to nanny placement from many different directions. Some are dual-income households at Baystate Health, MassMutual, or MGM Springfield who need childcare that actually fits their hours. Some are shift-working parents who cannot rely on center-based care with rigid pickup times. Some are families where grandparents or extended family support has ended and a consistent, professional caregiver is the next step.
A placed nanny is the one care arrangement that adapts to your household instead of forcing your family to conform to a program's schedule. We find the person who fits your actual life.
Whether you delivered at Baystate Medical Center or Mercy Medical Center, the first weeks at home with a newborn are a different kind of exhaustion. The overnight window is where recovery either happens or doesn't — and where most families have no professional support at all.
Nurture Haven provides overnight infant care for Springfield families in the immediate postpartum period. Our caregivers arrive in the evening, handle every feeding, diaper change, and settling through the night, and return your baby to you in the morning with a complete written care log. You sleep. That is the service.
Every Nurture Haven overnight caregiver is a W-2 employee of our agency — not a 1099 contractor, not a person from a platform. Our RN founder personally vets every caregiver on our team. If your assigned caregiver is unavailable on a scheduled night, we cover the shift with a backup caregiver. That is the structural difference between an agency and an individual practitioner.
Overnight rates start at $500/night (depending on location and caregiver tier). Your specific rate depends on which of our two tiers fits your family's needs — fully detailed in our Welcome Packet.
| Tier | Best fit for | Caregiver Credential |
|---|---|---|
| Tier 1 — NHNC Certified Night Doula, Sleep & Transitions Focus | Older infants four months and up, healthy term babies, families navigating return-to-work transitions. | NHNC™ Certified Night Doula — Sleep & Transitions Focus |
| Tier 2 — NHNC Certified Night Doula, Newborn Specialty | Newborns zero to sixteen weeks. First-time parents. Twins. The long, blurry early weeks. | NHNC™ Certified Night Doula — Newborn Specialty (plus NAPS Night Doula Certificate) |
Nurture Haven is a self-pay service. We provide itemized receipts for all engagements, which many of our families use to request reimbursement from their employer's family benefits programs.
For complete details on our overnight service scope, tiers, and FAQs, please visit our dedicated Newborn Care Specialist Hub Page.
Most families work with us for two to six weeks, tapering nights as recovery and routine stabilize. You can adjust your schedule with 48 hours' notice.
Independent overnight doulas and night nannies are skilled professionals. They are also sole practitioners — one person, one client at a time. That means:
Nurture Haven's agency model provides what individual practitioners structurally cannot: multiple caregivers in rotation, built-in backup coverage, and a single invoice to your family. We are the employer. You are not.
We are Springfield's first local, RN-led nanny agency. That is not marketing copy — it is a factual distinction with consequences for every family we serve.
RN-founded means clinical vetting. Our founder, RN reviews every caregiver personally. Her nursing background informs what she looks for: safe sleep adherence, recognition of infant distress, understanding of postpartum maternal warning signs. No non-clinical agency can offer that vetting standard.
W-2 employment means professional accountability. We have never operated on a 1099 contractor model. Every caregiver who enters your home as part of a Nurture Haven engagement is a W-2 employee, covered by our payroll, our liability insurance, and our professional standards. If you have worked with referral platforms or individual contractors, you know that accountability disappears the moment something goes wrong. With Nurture Haven, it doesn't.
Local means we are actually here. Our agency office is in Western Massachusetts. Our founder lives right here in the Springfield area. When a client calls with a concern, she answers. When a caregiver needs guidance at 2 AM, there is an RN available. This is not a regional office of a national brand with a call center. It is a locally-run agency that answers its phone.
Nurture Haven serves Springfield families across:
We are a Western Massachusetts agency. Our founder lives right here in the Springfield area. Our caregiver team is built locally, not deployed from Boston. When you call (774) 292-4600, you are not calling a national call center.
Most nanny agencies conduct administrative screening — background checks, reference calls, employment verification. Our RN founder adds a clinical layer: she reviews how candidates describe their infant care experience, how they respond to scenarios involving infant distress or postpartum maternal warning signs, and whether their health and safety knowledge is current. That is a vetting standard most agencies cannot provide.
Placed nannies become your household employees after placement — that is standard for the nanny placement model. We guide you through proper household employment setup, including payroll, taxes, and worker protections. For overnight postpartum care, our caregivers remain employed by Nurture Haven throughout the engagement; you pay us, not them directly.
Typical placement timelines are four to eight weeks from initial consultation to accepted offer. The timeline depends on how specific your search criteria are and how quickly mutual fits emerge. We will give you a realistic estimate during your consultation.
Call (774) 292-4600 or email info@nurturehavennannies.com to request your Welcome Packet, delivered within 4 hours. Questions before requesting the packet? Call us — our founder, RN, answers directly.
What we cover on the call:
• Your family's specific childcare situation, schedule, and priorities
• An honest overview of what nanny placement or overnight care looks like from start to finish
• A clear picture of timing, costs, and process
• Answers to every question — including honest guidance on whether Nurture Haven is the right fit for your family
Every family begins with a discovery call. If we're not the right fit, we'll tell you — and where possible, point you toward someone who is. We do not use the consultation to sell you. We use it to understand you. If we can help, we will tell you how. If we cannot, we will refer you to someone who can.