Frequently Asked Questions.
Everything you need to know about Nurture Haven, our services, and how we work.
Everything you need to know about Nurture Haven, our services, and how we work.
General
All Nurture Haven caregivers are W-2 employees of the agency — not independent contractors or gig workers. We manage vetting, training, payroll, taxes, and insurance so your family doesn't have to.
Those platforms connect you with independent contractors. Nurture Haven is an agency — we employ caregivers directly, vet them to RN-led standards, and manage all employment responsibilities. You get accountability, not just access.
We serve families across Massachusetts, including Western Massachusetts (Springfield, Longmeadow, Northampton, Amherst), Central Massachusetts (Worcester, Shrewsbury, Grafton), MetroWest (Hopkinton, Natick, Framingham, Wellesley), and Greater Boston.
Yes. CPR & First Aid certification is required for all Nurture Haven caregivers. We also conduct CORI background checks, reference verification, and personal interviews.
Hotel Childcare & Availability
Yes. Hotel Childcare is our single-engagement service for families staying at a Boston or Cambridge hotel — one vetted, CPR-certified, W-2 caregiver. Age-based rates: $75/hr ages 3+, $80/hr toddlers (12–35 months), $85/hr infants (under 12 months). 4-hour minimum. No booking fee. See Hotel Childcare for full terms.
Backup care, including through Bright Horizons, is available only when caregivers are available. More about backup care.
Same-day and last-minute requests are accepted when a vetted caregiver is available, but are never guaranteed.
Overnight Care
While we offer postpartum doula-level care, our core focus is overnight newborn support, feeding assistance, and safe-sleep monitoring. Every overnight caregiver is NHNC™ Certified (our proprietary newborn and sleep certification developed by our RN founder) and works under active RN supervision, bringing a clinical level of safety and expert guidance to your home.
Ideal for newborns and infants from 0 to 6 months. All caregivers have extensive infant care experience, are CPR certified, NHNC™ Certified, and thoroughly trained in safe-sleep practices.
Overnight Care rates start from $500/night, depending on your location and care tier (ranging from Certified Newborn Care Specialists to Registered Nurses). We require a 3-night weekly minimum to ensure consistency of care for your family.
Families typically book 3 to 5 nights per week (we have a 3-night weekly minimum). Shifts are 8 to 10 hours, usually from 9:00 PM to 6:00 AM or 10:00 PM to 6:00 AM.
Nanny Placement
Our placement fee is 15% of the nanny's gross annual salary for Full-Time placements and 18% for Part-Time and Specialized placements (specialized means twins, special needs, NICU experience, or certifications beyond standard CPR). The $500 consultation fee is paid when you book your consultation and is credited entirely toward your final placement fee. The remaining balance is due on the nanny's start date. At your consultation, we create a Family Requirements Document with you alongside your agreement. It's an objective record of everything your family is looking for. If we present candidates who meet that document and your family decides not to hire, a $1,500 completion fee applies, in addition to the $500 consultation fee already paid. The completion fee is never added to the placement fee. If you hire through us, you pay only the placement fee, with your $500 consultation fee credited toward it.
Yes. 90-day satisfaction commitment. If within the first 90 days of a placement the caregiver match isn't working, we re-match your family with a new candidate at no additional placement fee.
Typically 2–4 weeks from consultation to hire. We take a limited number of placements each month to ensure personalized attention.
Every family begins with a discovery call. If we're not the right fit, we'll tell you — and where possible, point you toward someone who is. We're happy to walk you through any of our services. Book a free 15-minute consultation.
Coverage areas