We place W-2 nannies, family assistants, and specialized caregivers — placement services available statewide across Massachusetts — with a 90-day satisfaction commitment and an RN-led standard.
Most families come to us after trying everything else. They've scrolled Care.com. They've asked friends. They've interviewed five candidates who all looked great on paper and one of them quietly disappeared after a month.
The truth is, the caregiver you actually need — the one who fits your specific family, your specific schedule, your specific kids — isn't found by you posting a job. They're found by us, because we already know who's good, who's available, and who matches you.
Whether you need part-time afternoon help, a full-time partner for your household, or a specialized caregiver for unique needs, we run the same rigorous search. The tier reflects role complexity, not service quality.
For families needing under 30 hours per week.
For families needing 30–50 hours per week.
For families with unique needs requiring specialized search.
All placements are W-2 caregivers employed directly by the family. Nurture Haven runs the search, vetting, and onboarding — your caregiver works for you, paid by you via a payroll service (Poppins, GTM, or similar). Our placement fee is 15% of the caregiver's gross annual salary for full-time placements and 18% for part-time and specialized placements (specialized means twins, special needs, NICU experience, or certifications beyond standard CPR). Full-time placements are 15% at Nurture Haven, while other Boston-area agencies typically charge 18 to 20%. The $500 consultation fee is paid when you book your consultation and is credited toward the final placement fee.
Our placement fee covers the entire search-to-onboarding process. Specifically:
90-day satisfaction commitment. If within the first 90 days of a placement the caregiver match isn't working, we re-match your family with a new candidate at no additional placement fee.
Book your consultation ($500 consultation fee, paid at booking and credited toward your placement fee). We learn about your family, schedule, non-negotiables, and what hasn't worked in the past, and create your Family Requirements Document with you.
We send your agreement alongside your Family Requirements Document. Signing starts the search.
We source, screen, background-check, and reference-check. We do not send you resumes that haven't been pre-vetted.
We send you 3–5 qualified candidates. You interview by phone or video, then in-person.
Top candidates spend a paid trial day (or two) with your family. You see them with the kids before committing.
Final placement fee due. We help with contract, salary, W-2 setup. 90-day satisfaction commitment begins on start date.
Most families come in with one idea and leave with another. The job titles overlap, and the right structure depends on your kids' ages, your work schedule, and how much household support you need. Here's the short version:
| Role | Primary Focus | Best When | Salary Range (Greater Boston) |
|---|---|---|---|
| Nanny | Children — care, supervision, development | Kids under 5, or full-day care during school holidays | $30–$45/hr |
| Family Assistant | Kids + household — afternoons, errands, kid laundry, meal prep | Kids in school, parents need afternoon + light household support | $32–$45/hr |
| House Manager | Operations — vendor management, staff, calendar, projects | Multiple properties, existing staff, significant complexity | $40–$55/hr |
Not sure which fits? That's what the consultation is for. Most families we talk to land on Family Assistant once they walk through the actual day-to-day.
Our RN founder established Nurture Haven after years in nursing. Caregiver vetting includes a clinical eye for behavior, judgment, and safety that most agencies don't have.
Every caregiver we place is set up as a W-2 employee of your household. No under-the-table arrangements, no 1099 audit risk, no off-the-books anything. Real payroll, real workers' comp, real protections.
If within the first 90 days of a placement the caregiver match isn't working, notify us in writing and we re-match your family with a new candidate at no additional placement fee, using your original Family Requirements Document.
FAQ
As long as we have not presented that candidate to you, you are free to hire independently. Notify us and we'll close the engagement. Your $500 consultation fee is non-refundable but covers the work we've done to that point.
At your consultation, we create a Family Requirements Document with you alongside your agreement. It's an objective record of everything your family is looking for. If we present candidates who meet that document and your family decides not to hire, a $1,500 completion fee applies, in addition to the $500 consultation fee already paid. The completion fee is never added to the placement fee. If you hire through us, you pay only the placement fee, with your $500 consultation fee credited toward it.
Part-Time: 3–5 weeks. Full-Time: 4–6 weeks. Specialized: 6–10 weeks. Searches in summer months (June–August) and December often run longer due to candidate availability.
No — your caregiver is your W-2 employee, not Nurture Haven's. We set you up with Poppins Payroll, GTM, or HomeWork Solutions to handle paystubs, taxes, and workers' comp. We make introductions and coach you through setup.
Yes — live-in falls under our Specialized tier. The placement fee structure is the same; salary structure differs (typically lower hourly with room/board credit).
Yes. These requests fall under Specialized tier because they narrow the candidate pool. We are upfront about timeline impact during your consultation.
Night nannies and overnight newborn care are a separate service line — see Overnight Care. We do not place independent doulas; we place W-2 caregivers with newborn-care training under the Specialized tier.
Beyond 90 days, a re-search costs 50% of the original placement fee. This rarely happens — our 90-day attrition rate is under 8%.
Yes, within reason. Light pet care (let-out, refilling water, occasional walk) is reasonable and standard. Primary dog-walking or training is not in scope and should be a separate hire.
Primarily Western Mass and Greater Boston. Cape Cod and seasonal placements case-by-case. We do not currently place outside Massachusetts.
Book your consultation ($500 consultation fee, credited toward your placement fee). We'll learn about your family, talk through which tier fits, and answer questions. If we're not the right agency for you, we'll tell you and recommend someone who is.
Coverage areas
